1. How fast can I get my order?
2. Rush orders?
3. How much does shipping cost?
4. Can I pick up my order?
5. How do I find
what I'm looking for?
6. How do I order?
do I change my order that's already been placed?
8. How do I cancel my order?
9. How do I order
with a Purchase Order?
10. How do I personalize an award?
11. How much does personalization cost?
12. What fonts do you use?
13. What is the logo Setup fee?
14. How do I upload my logo?
15. I can't find what I want. Will you do special orders?
16. How do I get a printed catalog?
17. Where is your showroom located and what are the hours?
How fast can I get
On most products you will receive an e-proof within 3 business
days of confirmation of you order. We ask that you review and reply as soon as possible.
We will begin production on your order only upon receipt of your proof approval. Unless
otherwise noted, most orders are shipped within 3 business days of receipt of the approved
proof. Actual delivery time is determined by the shipping method you select during
checkout. Embroidery, Silk Screening and some Promotional Products may require up to 10
business days production time. Please call customer service at 1-888-790-1374 if you
require rush service on these items. Click here to view the UPS ground service delivery map.
Are you in a hurry? We can help! Simply let us know up front your in-hands
date and well work our magic. On most of our products there is no additional charge
for this service. You will, however, need to select the appropriate shipping method to
reach your destination on time. Embroidery, Silk Screening and some Promotional Products
may require up to 10 business days production time. Please call customer service at
1-888-790-1374 if you require rush service on these items.
How much does
UPS GROUND shipping is based on the value of your order.
*Some heavier items may require additional shipping charges.
We offer all of UPS Shipping services including: UPS Ground, 3 Day Select, 2nd Day Air,
Next Day Air Saver (by 5:00PM), Next Day Air (by 10:30 AM), and Next Day Air Early AM (by
8:30 AM). While we prefer Shipping UPS, we also offer FedEx or United States Postal
Service upon special request by contacting our customer service at 1-888-790-1374
Can I pick up my order?
Yes, you can pick up your order at our showroom. Simply choose the
"pick-up" option instead of a shipping method during the checkout process.
How do I
find what I'm looking for?
Browsing this site is made easy by clicking on one of the main product
departments or categories located on the tool bar to the right of the screen. You
can also use the search feature or site map.
How do I order?
Ordering on-line consists of three simple steps, selecting the item(s),
entering the personalization, and providing us with the necessary information to complete
your transaction. Be sure to read the instructions carefully when entering your
personalization as this will impact your price and may help to speed you through the
How do I change my order that's
already been placed?
You may email your changes to firstname.lastname@example.org or by contacting our customer service at 1-888-790-1374. Please note that
changes after art approval may result in additional charges and could delay delivery.
How do I cancel my
Once your order is placed, you'll receive a confirmation with your order
number. To cancel this order, e-mail, or call our customer service at 1-888-790-1374.
Remember, we specialize in quick turnarounds, so if you need to cancel please let us know
before art approval.
How do I
order with a Purchase Order?
You must establish credit terms with us prior to placing your order.
Upon credit approval, we will create a membership ID for your organization and e-mail your
user ID and password along with a validation key. You must be purchasing for a
company or organization, we do not extend terms to individuals. Please allow 2-3
weeks to process the credit application. To receive a credit application, e-mail
your request to email@example.com.
How do I
personalize an award?
Weve tried to make this as simple as possible, leaving you every
option to get what you really desire! Click here to review
the Personalization instructions. For larger orders, you may choose to send your text via
fax or e-mail. This option is available, however, you must contact customer service at
1-888-790-1374 to confirm receipt of your text and receive the adjusted total price.
does personalization cost?
$0.15 per character for most diamond drag engraving and some laser
engraving. Many Laser engraved items have the personalization cost built in. On those
items, there are generally no additional marking charges.
What fonts do you use?
Generally, we use a roman style font. It is one of the easiest typefaces to
read. We usually bold the name and make it a little larger than the rest of the text. If
you do not wish to have us choose your fonts or you are looking for specific fonts to be
used on the items you purchase, please e-mail your art to firstname.lastname@example.org
or contact our customer service at 1-888-790-1374.