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Info > Customer Service > Where do I begin?

Welcome to THE LUCIAN COMPANY On-line!
your single source for recognition, promotion and apparel needs!

Browsing for products is made easy by clicking on one of the main departments or categories located on the tool bar to the right of the screen. For your convenience, this tool bar stays with you throughout the browsing stage.


Shopping on-line consists of three simple tasks; selecting the item(s), entering the personalization, and providing us with the necessary information to complete your transaction (i.e. contact name, phone numbers, shipping address, etc…). Once you have decided on the item(s) you wish to purchase, click on the item and a detailed description will appear. Each item will have several unique options such as colors and sizes. Under the appropriate size item, select the desired and enter the quantity of this item you wish to purchase, then click the “Add to Cart” button. Once a product is added to your cart, the personalization page will automatically load. PLEASE READ THE INSTRUCTIONS CAREFULLY as this will impact the price of your purchase. For large orders you may opt to skip the personalization section by selecting “See my Cart” located below the tool bar on the right of the screen (NOTE – if you choose this option, you must contact us via phone, fax of email before you order can be processed). When you have completed your shopping and wish to check out, simply click on the check out button. In the step you will be required to fill in some personal information. You may wish to read our privacy statement before completing you purchase. Once you have properly filled out the necessary information, the confirmation screen will appear. Please review the information carefully. To place the order, click on the “Order” button and you’re finished. If you find information that is incorrect, use the “back” arrow on you web browser to correct it and follow the steps from that point on. You will receive a confirmation notice immediately in your email and we will continue to update you via email on the progress of your order. At any time, if you see incorrect information or have any questions, please call customer service at 1-888-790-1374.


More information can be found on our frequently asked questions page or by contacting

our customer service at 1-888-790-1374.

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Copyright © 2004, The Lucian Company

phone 888-790-1374      301-779-2227      fax: 301-864-2712