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Privacy Statement

 

It is The Lucian Company's policy to respect and protect your privacy. We do not sell, share, rent, loan or transfer any personal information regarding our customers to any unrelated third parties. Any information you give us about yourself is held in confidence and will not be used in ways to which you have not consented.

 

Gathering and Use of Personal Information 

In order to fill your order, you may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this information will be used to contact you. When you order, we need to know your name, e-mail address, mailing address, daytime telephone number, fax number, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We personalize your shopping experience by using your purchases to help shape our product selection. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store and create the best shopping experience we can for our users.

 

Security

Strong precautions are taken to protect the information of the users of our site. When users submit sensitive information via the site, that information is protected both online and off-line. We take credit card information security seriously. Your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

 

Guarantee

Your browser and The Lucian Company’s secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected. The Lucian Company’s guarantees the safety of your credit card information in the following manner: if any unauthorized use of your credit card occurs as a result of your credit card purchase from The Lucian Company, simply notify your credit card provider in accordance with its reporting rules and procedures. If, through no fault of your own, your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, The Lucian Company will reimburse you for the remaining liability, up to a maximum of fifty dollars U.S. ($50.00) per card. This guarantee applies to purchases made using The Lucian Company’s secure server (https: protocol).

 

Cookies

The Lucian Company uses software tags called "cookies" to identify customers when they visit our site. They help us understand your buying preferences and customize our service to your needs. By understanding which areas of the site you visit, cookies allow us to present information, products and specials that are of personal interest to you. Our goal is to save you time and make your shopping experience unique. The information we collect with cookies is not sold, rented or shared with any outside parties. Cookies can also be used to help save and retrieve passwords used on our site and to save information on past purchases and other preferences. That way, you won't have to re-enter information upon every new visit to the The Lucian Company's Web site. The Lucian Company does not and cannot use cookies to retrieve personal information about you from your computer. “Cookies” are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as remembering your last order and to store items in your shopping cart between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

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Copyright 2004, The Lucian Company

phone 888-790-1374      301-779-2227      fax: 301-864-2712